CX Implementation Project Manager

S3 is a trading analytics and regulatory compliance software company that provides services to clients ranging from the biggest investment banks and stock exchanges to the industry’s newest rising-stars.

S3 is seeking an Implementation Manager to oversee client onboarding, regulatory readiness, and internal process improvement initiatives within the Client Experience organization. This individual will play a key role in ensuring timely client onboarding, proactive communication regarding billing milestones, coordination of internal efficiency projects, and new growth initiatives. 

What you’ll do:

• Manage client onboarding projects from kickoff through completion, ensuring milestones are achieved on schedule.
• Coordinate between Client Data Engineering, Account Management, and Operations teams to maintain alignment and accountability.
• Monitor onboarding progress for new and existing clients and proactively communicate with clients and S3 staff to ensure expectations and obligations are clearly defined.  
• Collaborate with CXO to define and implement project management best practices and standardized reporting.
• Ensure seamless handoff of clients from onboarding to the CX support team.

What you need to join our team:

• Bachelor’s degree in Business, Finance, Technology, or a related field. 
• 5+ years of experience in project management within SaaS, fintech, or data services environments.
• Experience managing complex, data-driven onboarding or implementation projects with multiple stakeholders.
• Demonstrated success leading cross-functional teams and driving accountability.   
• Understanding of financial markets, trade reporting, or regulatory compliance (Rule 605, 606, CAT experience a plus).
• Strong communication skills with the ability to proactively anticipate risks and clearly manage expectations.
• Ability to operate successfully in a fast-paced, high-growth environment with evolving priorities.

Benefits: 

• Remote/Hybrid work.   Occasional in person collaboration and meetings in the Austin, Texas area.  Competitive salary with annual review and bonus.  Generous benefits including health, dental, and vision plans with employer contribution for employee and family; retirement plan with 100% vested match, cell phone allowance, home office equipment reimbursement, career training, work conferences, PTO. 

To apply please send resume and cover letter to: jobs@S3com.